Shipping policy
Shipping policy
Domestic Shipping (India)
Free Shipping
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Availability: Free shipping is available across Pan India.
Accurate Information
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Ensure your address, including the pin code, email, and phone number, is correct when placing an order. This helps us ensure timely and accurate delivery.
Dispatch Times
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Items in Stock: Shipped within 3-10 working days.
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Items Not in Stock: We will source and dispatch within 10-15 working days, and keep you updated throughout the process.
Delivery Schedule
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Deliveries are made by our courier partners from Monday to Saturday, between 9 am to 7 pm.
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Delivery Times: 5-7 working days.
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Delivery times can vary due to factors like weather and strikes.
Tracking Your Order
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Once your package is dispatched, we will send you the tracking information via email.
International Shipping
Shipping Costs
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Availability: Shipping costs for international orders will be communicated at the time of order placement.
Accurate Information
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Ensure your address, including the postal code, email, and phone number, is correct when placing an order. This helps us ensure timely and accurate delivery.
Dispatch Times
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Items in Stock: Shipped within 3-10 working days. (Shipping times may increase for international orders)
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Items Not in Stock: We will source and dispatch within 10-15 working days, and keep you updated throughout the process.
Delivery Schedule
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Deliveries are made by our courier partners from Monday to Saturday, between 9 am to 7 pm.
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Delivery Times: 10-15 working days.
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Delivery times can vary due to factors like weather, customs delays, and strikes.
Tracking Your Order
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Once your package is dispatched, we will send you the tracking information via email.
Customs and Responsibilities
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We are not responsible for any damage, custom stops, or losses that may occur during international transit.
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The recipient is responsible for any customs duties or fees.
Need Help?
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For any questions, please email us at care@thevalleybasket.com.
Important Notes
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Remember to check your details and await our confirmation once your package is en route.