Shipping policy
Domestic Shipping (India)
Free Shipping
Availability: Free shipping is available across Pan India.
Accurate Information
Ensure your address, including the pin code, email, and phone number, is correct when placing an order. This helps us ensure timely and accurate delivery.
Dispatch Times
Items in Stock: Shipped within 3-10 working days.
Items Not in Stock: We will source and dispatch within 10-15 working days, and keep you updated throughout the process.
Delivery Schedule
Deliveries are made by our courier partners from Monday to Saturday, between 9 am to 7 pm.
Delivery Times: 5-7 working days.
Delivery times can vary due to factors like weather and strikes.
Tracking Your Order
Once your package is dispatched, we will send you the tracking information via email.
International Shipping
Shipping Costs
Availability: Shipping costs for international orders will be communicated at the time of order placement.
Accurate Information
Ensure your address, including the postal code, email, and phone number, is correct when placing an order. This helps us ensure timely and accurate delivery.
Dispatch Times
Items in Stock: Shipped within 3-10 working days. (Shipping times may increase for international orders)
Items Not in Stock: We will source and dispatch within 10-15 working days, and keep you updated throughout the process.
Delivery Schedule
Deliveries are made by our courier partners from Monday to Saturday, between 9 am to 7 pm.
Delivery Times: 10-15 working days.
Delivery times can vary due to factors like weather, customs delays, and strikes.
Tracking Your Order
Once your package is dispatched, we will send you the tracking information via email.
Customs and Responsibilities
We are not responsible for any damage, custom stops, or losses that may occur during international transit.
The recipient is responsible for any customs duties or fees.
Need Help?
For any questions, please email us at care@thevalleybasket.com.
Important Notes
Remember to check your details and await our confirmation once your package is en route.